Refund & Returns Policy

At LiftyPack, we want you to be satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect
The request is made within 14 days of delivery
The product is unused and in its original packaging

To initiate a return, customers must contact us first and receive return instructions before sending the item.

Our products include luggage suitcases, travel bags, packing cubes, toiletry bags, passport holders, neck pillows, backpacks, storage bags, accessory pouches, and other travel accessories.

2. Non-Returnable Items

Certain items cannot be returned, including:

Products that show signs of use or damage caused by the customer
Items returned after the return period has expired
Products returned without original packaging or included accessories

3. Refund Process

Once we receive and inspect your returned item:

We will notify you regarding the approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

By placing an order, you agree to this Refund Policy.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

4. Exchange Policy

We only replace items if they are defective or damaged. If you require an exchange, please contact us for assistance.

5. Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable
We are not responsible for lost or damaged return shipments. We recommend using a trackable shipping service when returning items